SUPPORT SERVICES

SUPPORT SERVICES

Our commitment to our partners never wavers
NeuLion Account Managers
NeuLion Project Managers
NeuLion Marketing Services
NeuLion Creative Services
NeuLion Technical Support
NeuLion Fan Support
NeuLion Streaming Support
NeuLion Partner Success Tools

OUR CORE BELIEF

NeuLion operates on the core belief that exceptional customer service is the cornerstone of a successful partnership. Our people, level of support, and service are differentiators!
Account Management Support
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Account Management Support

Each partner is assigned a dedicated Account Manager to ensure partnership satisfaction and success.

Account management support Includes:
  • Setting strategic partnership goals
  • Assisting in the development and execution of marketing initiative to drive overall business goals
  • Continuous analysis of traffic reports, revenue reports, promotional activities, & content consumption
Project Management Support
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Project Management Support

All of our partners are assigned a dedicated Project Manager to be the lead on all technical projects and content management.

Project management support includes:
  • Navigating communication between our client support & development teams
  • Planning and leveraging resources for site redesigns and major project builds
  • Coordinating training and informational opportunities for the platform and new feature releases
Marketing Support
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Marketing Support

The NeuLion marketing team is an extension to your athletic department. We are dedicated to helping partners create strategic marketing campaigns that exceed expectations.

Marketing support includes:
  • Strategic Planning
  • Analytics Implementation and Reporting
  • SEO & Media Buy Consultations
  • Marketing Tactics
  • Social Media & Google Adwords
Creative Services Support
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Creative Services Support

Our creative services team is a full-service internal team that is dedicated to providing highly inventive solutions within the fast-paced, dynamic environment of college and professional athletics.

Services include:
  • Website design
  • Display and social media advertising
  • Print advertising
  • Mobile interface design
Technical Support
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Technical Support

Our technical support team has you covered 24/7/365

  • Dedicated helpdesk team to assist partners with any first-level support needs
  • Dedicated fan support team to assist customers with issues related to streaming, e-commerce, auctions, technical assistance or billing resolutions via chat, email or phone
  • Stream support team to troubleshoot and assist with any streaming technical difficulties across the digital network
Partner Success Tools
The success of our partners is our #1 priority! We provide our partners with numerous tools and resources to achieve their goals.
<center>PARTNER PORTAL</center>
PARTNER PORTAL
Extensive training & education resource center for our web ticketing and donor management platforms

Take a Peek
<center>PRODUCT NEWSLETTERS</center>
PRODUCT NEWSLETTERS
Stay up to date on product enhancements and best practices with our monthly newsletters

Browse Past Issues
<center>FORUMS & WEBINARS</center>
FORUMS & WEBINARS
Take advantage of our product experts during our monthly forum & webinars,
"I cannot express this enough, the support staff at NeuLion cannot be compared to any other in the business. They are very good at what they do and have been a tremendous help to me over the years. We highly recommend them for all ticketing needs."
Chad Sheetz
Assistant Director of Athletic Business & Finance
Operations/Ticketing Office
St. Cloud State University

Let's Chat

Find out how NeuLion can help you!