Technical Support, Broadcast Media

Location: London

WHAT WE'RE LOOKING FOR

NeuLion are setting up a new Technical Operations Centre in London to support a number of live sporting and entertainment events throughout Europe and are looking for strong candidates to help grow the team.

We are looking for a Senior TOC Engineer responsible for running the daily signal acquisition tasks as well as monitoring and 24/7 live stream support.  There is plenty of opportunity for advancement within the organization.

THE EVERYDAY VIEW

Our operators are responsible for:
- Signal Acquisition and encoding both video and audio feeds to be distributed to live video substitution and editing tools.
- Recording archives of live events.
- Escalating video, audio, and technical issues to appropriate parties in a timely fashion.
- Coordinating with clients via phone, email or chat.
- Monitoring several 24/7 live video streams
- Providing on-site and remote desktop support to provide basic trouble shooting steps.

REQUIRED SKILLS AND EXPERIENCE

A strong candidate should exhibit the following characteristics:
- Good with technology; quick learner

- Knowledge of live streaming, including but not limited to video and audio codecs, frame rate, bitrate, and resolution settings

- Should be able to identify elements of a sports broadcast

- Knowledge and experience with ISDN audio equipment. 

- Willingness to work nights and weekends

- The ability to work independently and in a team environment
- Ability to perform complicated tasks in high pressured situations

- Experience working in a user support atmosphere

- Strong communication, time management, customer service, and organizational skills

- Strong desire to work in sports

Please submit your application to ukgamemanagers@neulion.com